![]() I've tried hard resetting the phone and removing then reinserting the Sim card. Calls aren't forwarded and do not disturb is not on. If the person leaves a message the VM pops up but the phone hasn't rang. Also I do not have any Announce Calls or Carrier Settings Update options. Calls are going straight to voicemail with no missed call alert and without the phone ringing. This issue is not the device or the sims card, its gotta be an internal problem with the line and would REALLY hope someone can help me by checking and internal setting on your end to get to the root of the problem. ![]() The only thing I would like to stress is that in order to keep doing test we would need a new number that hasn't been calling my phone to figure out if its working, so far I already exhausted those lines and tech didn't have an extra lines to call me through. We did reset the network settings and the att tech also said he refreshed the network and restartedthe phone, but nothing worked, the Do Not Disturb button is not on. ![]() I can make calls and people that are in my contacts can reach me, the calls don't come out on my regular phone call log, i can only see the auto block calls that i missed using the Call Protect app and are able to unblock number manually from there. Also just to answer the questions above, my zipcode is 78526, the issue at least for sure October it could be farther, am sure we can look into the call protect log if it will show available log to track that far back. I had this autoblocking problem for months (as shown on the Call Protect log), I had just replaced the SIM card about a week ago to a new one and still that didn't work. After hanging up with with the att tech, I tried moving my SIM card from my device (galaxy s21) to a iphone xr, (not from att) which did not have the Call Protect app installed and still have the same problem. It's only blocking new numbers (that have never called my phone before) calling my number automatically (because once the number calls they het automatically blocked and user gets sent straight to voicemail). Do not turn off more than one rule at once.Hello I have exactly the same problem, I called att support and they did the troubleshooting you mentioned and that still didn't work, we saw that on the Call Protect app I can see which calls are being autoblocked, we went over the options on the app (not many) and we turn off the Block Call Notifications, that still didnt work, we disabled the Call Protect app and that didn't work. If this works, then troubleshoot the conditions of the rule that was turned off. Try turning off the other call forwarding rules one by one and see if the user can start to receive inbound calls.If it is enabled and the user intends it to be used, then the blocked caller list needs to be troubleshot. Verify that Blocked callers forwarding isn't enabled.Verify that Forward all calls to voicemail is not checked.Click on Call forwarding rules in the left-hand vertical menu bar of user settings. How to fix incoming calls going automatically to voicemail.There are many causes behind this issue and these are the main tips & solutions to fix the problem.On the user record, click the pencil (Edit) icon in the user record.You can search by user name, person's name, extension, or e-mail address. You can just scroll through the list or use the Search bar at the top-right of the page. ![]() ![]() These steps specifically troubleshoot a working phone not receiving inbound calls.If it does not, then troubleshoot the phone not working at all. Have the user verify that calling outbound from their phone works.If the user reports that all calls go to voicemail, check call forwarding rules. ![]()
0 Comments
Leave a Reply. |
Details
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |